Evolver x Aurinkomatkat: An AI-powered travel assistant
This webinar is in Finnish.
Finland’s largest tour operator set out to build an AI-powered travel assistant directly into its customer-facing channel. Aurinkomatkat’s Ilari Pohjola and Evolver’s CEO Arttu Kataja discuss more than 20 years of partnership, and how a customer service insight — over 30% of contacts related to travel consultation — led to a scalable AI solution now handling nearly 100,000 conversations a year.
The conversation is a candid account of the whole journey: an initially overambitious goal and the limitations of language models at the time, rethinking the solution architecture, managing risk and regulatory considerations, and how small design choices have a major impact on user experience. It closes with concrete results — a significantly improved sales conversion rate and high customer satisfaction — and what other companies should know before starting a similar project.